Welcome—and thank you for choosing Ambassador Global Chauffeur. We know that when you reserve a car with us, you’re placing trust not only in our vehicles but in our people. These Terms & Conditions are here to set clear, respectful expectations—so every part of your experience with us feels dependable, fair, and thoughtfully managed.
We’ve written these with care, in a tone that matches how we do business: professional, but never cold. Let’s walk through what you need to know.
Making, Changing, or Canceling a Reservation
Booking with us is easy—we’re available 24/7, and we welcome reservations by phone, email, or through our online system. We’ll always do our best to accommodate last-minute requests, but booking ahead ensures we have the vehicle and timing that suits you best.
Need to update your reservation? Whether you’re adjusting your pickup time or rethinking your destination, just get in touch. Our team is responsive, helpful, and always happy to assist.
Newer Vehicles, Maintained to Our Standards
Our fleet consists exclusively of 2025 and newer models, each one maintained to reflect the quality and comfort you deserve. Clean interiors, smooth rides, and luxury are part of the standard—not an upgrade.
Have specific needs, like space for extra luggage, a car seat, or a preferred model? Just let us know when you book. We’ll match you with the best fit, and make sure everything is ready well before the wheels start moving.
From Atlanta to Nationwide Destinations
Our local service area covers a 50-mile radius around Atlanta, including everything from airport runs to concerts and conferences. You’ll often find us at:
But our reach doesn’t stop there. We proudly offer nationwide service through a trusted network of affiliate partners—professionals who reflect the same level of care and standards you expect from us. Whether you’re headed to Washington, D.C., San Francisco, Orlando, Chicago, or Boston, we’ll coordinate reliable, high-quality service on your behalf.
And in Charlotte, NC, you’ll experience the same quality through our sister company, A Step Above Limousine, a trusted extension of our brand.
One call to us, and we’ll take care of the rest—wherever you’re going.
How Pricing Works, and When You’re Charged
We believe pricing should be clear from the start. Your quote is based on your requested service—but depending on how your ride unfolds, your final invoice may include a few adjustments, such as:
When is payment due? For most services, payment is required the week prior to your trip or before the vehicle leaves the garage—whichever comes first. We accept all major forms of payment.
Need a copy of your receipt? Just let us know—we’ll send it your way without delay.
Our Approach to Cancellations
Things don’t always go as planned—and that’s okay. If you need to cancel, please notify us as soon as possible. Our cancellation policy depends on the type of vehicle and service you’ve booked, but we’re always happy to walk you through your options.
Larger vehicles, special event bookings, or complex itineraries typically require more notice to avoid fees—but we’ll always be fair, and we aim to work with you, not against you.
Pickups, Delays, and Meet & Greet Options
When you land, we want your ride to be the easiest part of your day. That’s why we track your flight in real time—so if you’re early, late, or unexpectedly rerouted, we adjust accordingly. No stress, no rebooking required. We offer:
To give you time to deplane and collect bags, we include:
Need more time? We’re happy to wait—standard fees apply after the included window.
More Than Drivers—They Represent Our Standard
Every chauffeur we employ is experienced, professional, and trained to deliver service that reflects our brand: discreet, respectful, and always composed. They complete:
You’ll be provided with your chauffeur’s contact information prior to pickup, so if you need to reach them directly, you can. And if you ever need assistance during your ride, we’re just a phone call away.
About Wait Time, Detours, and Longer Rides
If you’d like to build in a few stops—maybe a pickup along the way or a detour through the city—just let us know. We’re flexible, but please note that additional stops and extended wait times may affect your final rate.
For services like wine tours, nights out, or private city drives, our hourly packages are often the best fit. We’ll walk you through the options so you can choose what works best.
Family-Friendly, Pet-Specific, and Ready to Accommodate
Heading out with little ones? We offer infant, toddler, and booster car seats by request for an additional fee. Please let us know your needs when booking so we can plan accordingly.
Service animals are always welcome, but for the comfort of all passengers, non-service pets are not permitted in our vehicles.
Your Comfort and Security Come First
Each vehicle is thoroughly cleaned and inspected before every ride. Our safety standards are non-negotiable, and our team is trained to respond to any situation with calm and care.
If something doesn’t feel right or if your experience falls short of our standards, please let us know. Your feedback isn’t just welcomed—it’s part of how we grow.
Policy Updates and How You’ll Hear About Them
We occasionally update these Terms & Conditions to reflect improvements to our service or changes in legal guidelines. When we do, we’ll update the effective date at the top of this page.
If the changes are substantial, we’ll notify you by email or post an update clearly on our website.
Questions, Special Requests, or Just Want to Chat?
Need help with a reservation? Want to talk through a multi-stop itinerary? Curious whether we serve your destination? We’re easy to reach, and always happy to help:
Phone: (404) 621-2544
Email: info@atlanta-limos.com
Office Address: 3355 Lenox Road, Atlanta, Georgia, 30326, US
We’re available 24/7—because excellence doesn’t take days off.
