We understand that planning transportation—whether for a flight, an event, or a special occasion—often comes with a few questions. Our goal is to make every part of your experience with Ambassador Global Chauffeur as smooth and straightforward as the ride itself. Below, you’ll find answers to some of the questions we’re asked most often by our clients. And of course, if there’s anything we haven’t covered here, please don’t hesitate to reach out at (404) 621-2544 or info@atlanta-limos.com. We’re here to help anytime.
Typically, charges are processed either the week before your reservation or just before the vehicle leaves the garage, depending on your booking details. If you have a specific billing request, we’ll do our best to accommodate it.
Of course. If you need a receipt for your records, contact us by phone or email after your trip, and we’ll be happy to send it promptly.
Yes, you’re always welcome to make changes to your booking. Just reach out to us via phone or email with the updated details, and we’ll assist you. We recommend making changes as early as possible to ensure availability and minimize any adjustment fees.
Yes, you’re always welcome to make changes to your booking. Just reach out to us via phone or email with the updated details, and we’ll assist you. We recommend making changes as early as possible to ensure availability and minimize any adjustment fees.
While we strive to provide accurate and transparent quotes, we occasionally make adjustments based on real-time trip conditions. Differences in cost may be due to tolls, longer wait times, additional stops, or administrative fees associated with the trip. If you ever have questions about your bill, we’ll be glad to explain every detail.
Yes, there are additional fees if your chauffeur must wait beyond the complimentary grace period or if the trip includes extra stops. We’re happy to review these details with you ahead of time so there are no surprises, and we can also recommend an hourly option if your schedule calls for more flexibility.
Before your scheduled pickup, we’ll send you your chauffeur’s direct contact information. You’re welcome to call or text them if you need to coordinate anything on the day of service.
That depends on what you prefer. We offer both curbside pickups and Meet & Greet service inside the terminal. If you choose curbside, your chauffeur will be waiting in the designated area just outside baggage claim. If you opt for Meet & Greet, your chauffeur will be inside the terminal, ready to greet you with a sign displaying your name. This personalized service is billed separately at an hourly rate with a minimum requirement.
You don’t need to notify us if your flight is delayed. We actively monitor all incoming flights in real time, so your chauffeur will adjust accordingly and be there at the correct time, even if your arrival schedule changes unexpectedly.
We built in a complimentary wait time so you can deplane and collect your baggage without feeling rushed. For domestic flights, we include 30 minutes of wait time; for international flights, we allow up to 1 hour. If additional time is needed beyond that, standard waiting charges will apply.
Yes, we offer infant, toddler, and booster seats upon request, with an additional charge. When booking, please let us know what type of car seat you require so we can ensure it’s available for your reservation.
Only service animals are allowed in our vehicles. For the comfort, cleanliness, and safety of all clients, we do not permit non-service pets at this time.
